Payment may be made by all major credit cards or terms for approved accounts.
SHIPPING All products are shipped on a FOB basis. It is the buyer's responsibility to check all received orders for damage prior to acceptance from the carrier as any products/equipment damaged in transit is the responsibility of the carrier and a claim for damaged products/equipment should be filed with the carrier. Any delay in filing a claim with the carrier may result in a loss to the buyer. Our responsibility for products/equipment ceases when the shipment leaves our facility.
RETURNS & WARRANTIES All returns must have a return authorization number visible on the outside of the package that is being returned or the shipment will be refused and returned to the sender. All returns authorized by United Group are subject to a 20% restocking charge. There will be additional fees to replace items that are missing. For a return authorization number call (800) 223-7003 or (847) 816-7100. The buyer is responsible for shipping the product back to United Group shipping prepaid.
If an item fails during the warranty period the buyer should contact United Group. The manufacturer's warranty supports all products. If a buyer receives a defective item it will be replaced or repaired at our discretion during the warranty period. United Group will follow the guidance of the original manufacturer's warranty policy. Warranties do not cover products damaged in shipping (see shipping term above), abuse, misuse, unintended use, erroneous voltage, modification, acts of God, or any other act not specifically covered. None of the products that we offer are covered by any warranty express or implied if the purchaser does not use the recommended voltage.
LEGAL STATUS It is the responsibility of the buyer, not United Group, to determine the legality and conform to all federal, state, and local laws and regulations regarding the purchase, possession, and/or use of the products/equipment that we offer. By placing an order with United Group, the buyer represents that he/she is of legal age to receive the products/equipment ordered and that the products/equipment will only be used in a legal and lawful manner in accordance with all applicable federal, state, and local laws and regulations. Any liability and/or damage resulting from the misuse and/or unlawful use of any of the products/equipment that we offer is that of the buyer, not United Group.
POLICY United Group reserves the right under its product improvement policy to change construction and/or design detail (as made by the manufacturer) of the products reflected in this online catalog and to furnish products when so altered without reference to specifications used herein. Prices are subject to change without notice.
United Group, Inc. strives to give you accurate content including product information, policies, pricing, and visual displays. Policies, pricing, and item availability are subject to change without notice, and United Group, Inc. reserves the right to limit quantities. Prices displayed are subject to final approval at the time of order fulfillment. While United Group, Inc. tries in good faith to make sure that the information displayed is accurate, they are not responsible for typographical errors or technical inaccuracies. This disclaimer in no way affects the terms of the manufacturer's warranty, if any.